By enforcing and providing guidelines to the various areas of involvement, IAS is consolidating and streamlining all our policies and practices that we currently have at hand as well as formulating future strategies.

Thus, each of the key areas of involvement is guided by a sector policy outlining the strategy for the particular sector. Furthermore, there are several other policies of more general character relating to cross-cutting issues applicable in all interventions. Such policies include, among others, ICEP-Integrated Community Empowerment Programme, Gender, HIV/AIDS and Environment. Moreover, there a good number of internal policies dealing with human resource issues ensuring the well-being of IAS staff.

Since the inception of IAS in 1990 there has been a considerable amount of policy documents circulating within the organisation. A policy working committee was therefore appointed to consolidate and streamline these documents into one single working document.

The policy handbook is intended to be used on all levels of the organisation and towards all stakeholders. It consists of living documents which will be updated on a regular basis.

The below policies are available upon request from IAS Policy Department.

o Agriculture
o Education
o Health
o Water and Sanitation

o Criteria for Starting a Project
o Criteria for Closing a Project
o Exit Strategy

o Emergency Response
o Environment
o Ethics and Integrity
o Gender
o HIV/AIDS
o Integrated Community Empowerment Programme
o Partnership - Programme Countries
o Peace Building, Reconciliation, Democracy and Human Rights
o Post Traumatic Stress Training
o Poverty Reduction
o Security Manual
o Special Needs Education
o Vehicle
o Volunteer

o Employment
o Recruitment
o Rest and Relaxation
o Staff Health
o Staff Training and Development

Compiled by the IAS Policy Working Group

Stockholm, October 2006

IAS believes and welcomes feedback and will react in a constructive manner to complaints from the people the organization works with so to discover in a timely manner evidence of activities that may threaten or impede compliance with IAS policies as the organization strives to serve all target communities.

Anyone wishing to express a concern of any kind and against anyone within the organization should feel free and comfortable doing so. The complaint can be a grievance made against International Aid Services as an organization, or any of its employees, partners and or associates where there has been failure to do as promised; and that promise (verbal or written) should be related to our activities and as per our Mission and Values.

Name of complainant is required for record and follow-up purposes in case more clarity is needed. Your anonymity will otherwise be protected and any disclosure will be with your permission.

The complainant should indicate whether they are a whistle-blower or a victim of the issue being reported.

A brief account of the issue being raised will also be required e.g. Country in question, the nature of the irregularity and the relationship that the complainant has with the alleged offender, e.g. supervisor, supplier, member of target community etc.

Download the Whistle-blower policy (Size 90 Kb)

You can contact us on complaintsias-intl.org

Julius Bitamazire Policy and Quality Assurance Advisor julius.bitamazireias-intl.org